Need a hand with an AppsBrains app? Browse the answers below, or send us a message — a real person on our team replies to every request.
The fastest way to reach us. Include your device model, OS version and app version so we can help on the first reply.
apps@appsbrains.coSomething not working? Tell us what you expected, what happened, and the steps to reproduce it.
Open the formQuestions about a charge, a renewal or a refund? Purchases run through Apple and Google — here’s how to handle each.
Refund policyRequest permanent deletion of your account and all associated data. Processed within 30 days.
Request deletionAccess, correct, export or erase your personal data under GDPR, CCPA/CPRA and similar laws.
apps@appsbrains.coWant us to build your app, or discussing an existing project? Talk to the team directly.
Contact salesAnswers to the questions we get most often.
We answer support email within 24 hours on business days (Monday to Friday). Requests sent over a weekend or public holiday are answered on the next business day. Complex bugs may take longer to resolve, but you will always get an acknowledgement first.
The more of this you include, the faster we can fix it:
Subscriptions are billed by Apple or Google, so they must be cancelled there — deleting the app does not cancel billing.
Cancel at least 24 hours before the renewal date. You keep access until the end of the paid period. Full details are in our Refund & Cancellation Policy.
Because Apple and Google are the merchants of record, refunds are requested through them:
If the store declines and you believe the charge was in error, email us and we will advocate on your behalf where we can. See the Refund Policy.
You have three options: delete it in-app under Settings → Account → Delete Account, submit the web form on our Delete Account & Data page, or email apps@appsbrains.co from your registered address.
Your data is removed from active systems within 30 days and from backups within 90 days. Deletion is permanent.
On the sign-in screen, tap Forgot password and enter your registered email address. A reset link arrives within a few minutes and stays valid for one hour. If it does not appear, check your spam folder, then contact support and we will help verify your identity.
Sign in with the same Apple ID or Google account used for the original purchase, then open the app and tap Restore Purchases (usually in Settings or the paywall screen). If your entitlement still does not appear, send us the store receipt and we will look into it.
We support the current major OS release and the two before it — typically iOS 16 and later, and Android 9 (API 28) and later. Older versions may keep working but no longer receive fixes or new features.
Our support team works in English and Urdu. Write in any language you prefer — we will translate and respond, though replies may take slightly longer.
Email apps@appsbrains.co with the subject line “Security Report” and include reproduction steps and impact. We acknowledge within 2 business days and aim to resolve confirmed issues within 30 days. Please do not publicly disclose until we have shipped a fix — we credit responsible reporters.
Use the in-app Report control where available, or email apps@appsbrains.co with a screenshot and the username or content link. We review every report within 24 hours and act under our Acceptable Use rules. Reports involving child safety are escalated immediately — see our Child Safety Standards.
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